昨年末から Internet・コールセンターの利用によるマルチチャネル化を進めているオールステートが、E-Commerce プロバイダ（Teletech）長期契約を発表した。
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TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading provider of e-commerce-enabling customer management solutions (eCRM) today announced a long-term contract award from The Allstate Corporation (NYSE: ALL). TeleTech will participate in Allstate's initiative to enhance the way Allstate interacts with its customers.
Allstate is deploying a multi-access, seamless strategy that allows customers to interact with Allstate at any time, from anywhere, in any way they choose. Under the terms of the agreement, TeleTech will build-out and manage one of Allstate's dedicated Client Information Centers in the fourth quarter 2000. TeleTech's licensed representatives will provide quotes, assist customers in the purchase and modification of insurance policies across multiple channels.
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note:bf000225.htm, allstate-callcenter.txt
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オールステートほどの大会社でもアウトソースする（コールセンターを中心とする顧客管理業務の一部ではあるが）ということ。
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