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note:bf990409.htm, travlclm.txt
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Travelers Property Casualty Launches On-Line Claim Reporting Service April 9, 1999 12:06 PM EDT HARTFORD, Conn.--(BUSINESS WIRE)--April 9, 1999--Customers of Travelers Property Casualty (NYSE: TAP) now have a new way to submit their claims to the company. Along with a host of other enhancements, the Travelers Web site (http://www.travelers.com) now offers an on-line claim reporting service for customers with homeowners or personal auto insurance policies. "Travelers is committed to providing our customers with convenient ways to reach us, and this new on-line claim reporting service helps us do just that," said David Gibbs, president and chief executive officer of Claim Services. "The service provides us with yet another way to fulfill our promise to our agents and customers to pay claims quickly and fairly." To submit a claim online, a customer goes to the Travelers homepage and makes a selection under the "File A Claim" icon. Then, the customer is directed to input in the necessary information, and with a click of the mouse, submits the claim automatically to a local claim service center. A Travelers claim representative reviews the claim and calls back the customer to complete the process. The claim reporting feature is one of several major improvements to the site, including a newly designed homepage that is easier to navigate, real-time quotes for boat insurance, and a Small Business Center - an on-line guide to small business insurance that provides helpful information, much of which can't be found anywhere else on the Web. The enhancements to the Travelers Web site are backed by a solid foundation of information and services for insurance customers. Customers with personal auto and homeowners policies can surf the site to locate an agent, learn about their policies, get a quote, calculate the replacement cost of their home, and download money-saving and safety tips. Business customers can locate an agent and obtain valuable information about commercial insurance and how to report a claim. Travelers also employs its Web site technology to support its independent agency network with information and services. About the company Travelers Property Casualty Corp., with headquarters in Hartford, Conn., is a leading provider of homeowners and auto insurance for consumers. The company is also a leading provider of a broad range of insurance products and claims services for commercial markets, including workers' compensation, integrated disability, property, liability, specialty lines, surety bonds, inland/ocean marine, and boiler and machinery. Travelers Property Casualty is a member of Citigroup (NYSE: C), a diversified global financial services company offering commercial and consumer banking, investment banking, brokerage services and insurance. For more information on the company and its products, please visit the Travelers Property Casualty's Web site at http://www.travelers.com. For Media Relations at Travelers Property Casualty, please contact Kris Hammond at (860) 277-7458. Business Wire. All rights reserved.
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保険のクレーム処理のようなものでは、とりあえずの受付は重要だが、その後の人間対人間の処理が重要であり、契約者からの片方向での処理では所詮十分ではないということ。
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